Exchange, Return & Buy Back Policy
Exchange Policy
1. Exchange accepted within 7 days from the time of delivery including return shipment
duration and charges to customer account.
2. For exchange the right is reserved with harnahallijewels to accept or reject in terms of
condition of the returned product.
3. We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from
harnahallijewels, within India. The product along with the original product certificate can be
returned for buy-back or exchanged basis its current market value, with deductions towards
making charges, stone charges and Rs.500 towards processing charges.
4. The value of the exchanged product after deductions towards making charges, stone charges
and discounts will be credited to your harnahallijewels account. This remains valid for 365
days and can be used to purchase anything (except Coins and Solitaires) on our website. The
value cannot be encashed.
Return & Refund Policy
1. Customer who wishes to return the product has to book a return within 2 days after delivery
of product. For those who cancel the order before delivery dispatch will get the refunds if
any within 2 days from the time of cancellation.
2. For cash on delivery orders, the refund will be processed to your bank account.
3. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit
Card /Net Banking).
*not applicable on coins
4. If you received a discount or free gift while making your purchase, we will deduct the
original discount amount or free gift value, as applicable. You can choose to return the free
gift as well.
5. Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will
be paid to you via online bank transfer within 10 days of receipt of the product.
6. Jewellery returned showing signs of alteration by anyone other than harnahallijewels shall
not be accepted for return. Based on our quality inspection, we reserve the right to change
the Exchange and Buy-Back amount of the product.